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Client Success | Old Mutual
Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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“This year was the year that we really got Connex One right,” reflects Sebastian Alexandersen, CEO of National Debt Advisors. NDA is a debt counselling company specialised in helping financially distressed people. Following the start of their collaboration with Connex One, NDA experienced a massive increase in productivity, efficiency, and sales, and also won the National Best Debt Counselling award.
Connex One’s Omnichannel platform made NDA’s campaigns more efficient, far-reaching, and effective. It integrated all customer communications into one hub, doubled average agent efficiency, and increased the company’s outbound call volume and conversion rates.
See how Connex One helped leading debt counselling company National Debt Advisors to:
“We want to spend less time calling the right people, more time calling the right people. Connex One allows you to do that,” Sebastian Alexandersen explains. Connex One’s automatic Dialler feature was crucial for this, as our platform allowed NDA to deploy large-scale, targeted SQL campaigns, which resulted in an exponential increase in sales.
Our platform also provided NDA with real-time, actionable reporting on their campaigns and agents’ productivity, which now enable the company to constantly optimise and adjust their strategies to any circumstance. “The way that the Connex One dashboards are put together in real-time, we can see what is going on at all times, which allows us to act faster if there are any errors in the process. This saves both time and money,” says Alexandersen.
If you want to learn more about how Connex One is captaining the customer engagement revolution, drop us a call or a message!
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