Far-reaching and effective campaigns
“This year was the year that we really got Connex One right,” reflects Sebastian Alexandersen, CEO of National Debt Advisors. NDA is a debt counselling company specialised in helping financially distressed people. Following the start of their collaboration with Connex One, NDA experienced a massive increase in productivity, efficiency, and sales, and also won the National Best Debt Counselling award.
Connex One’s Omnichannel platform made NDA’s campaigns more efficient, far-reaching, and effective. It integrated all customer communications into one hub, doubled average agent efficiency, and increased the company’s outbound call volume and conversion rates.