Instantly communicate with customers across any channel
Give your customers an experience they’ll want to recommend by utilising Connex One.
With access to all channels and customer information in one interface, your customer service teams’ processes will be smoother, faster, and more effective.
Provide your managers with a 360-degree strategic real-time view of all your campaigns and interactions so they can immediately see your team’s strengths and weaknesses.
Use these insights to scale and modify your campaigns to meet the needs of both your business and your customers.
Use AI Sentiment Analysis to make sure every interaction ends on a high note and use those insights to train agents. Automatically deploy feedback requests following any interaction and see your CSAT go up.
With Athena AI analysing all call and message data, your company can use Keyphrase Analysis reports determining which products, services, complaints, or topics are frequently mentioned by customers. Use customised reports to quickly identify patterns and enable your business to operate efficiently.
Enable Conversational AI Bots to relieve your agents of routine customer interactions and free them up to handle more complex enquiries.
If you want to learn more about how Connex One is captaining the customer service revolution, drop us a call or a message!