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Discover the capabilities of Artificial Intelligence and the benefits it has for your business.
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Client Success | Old Mutual
Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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With our recent £93 Million Series C funding injection there’s no signs of slowing down in our mission to be the Customer Engagement Platform of choice.
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Get the support you need, when you need it with our industry-leading support and account management teams.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
Explore AthenaFeatured Content
Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
Explore Athena
Thousands of potential customers browse your website everyday… why not say “Hello”?
By simply adding a small widget, you can unlock a whole new sophisticated channel of communication with everything from instant notification features to automated routing. Our Live Chat feature can increase your business’ conversion rate by 40% from the minute you implement it.
On brand communications and customisation
Route the right live chat to the right person using Flow
Use AI to reduce traffic and improve response times
Athena AI can be deployed to initiate chats, answer queries and ask questions to advance customer journeys with an unmatched level of sophistication. Deploy Athena AI to answer intricate questions without losing the human touch. Handle large volumes of everyday queries and free up your teams for the high value interactions.
Manage inbound messaging with clever automated ticketing and route the right queries to the right user.
AI will continuously learn from a variety of data sources including Knowledge Base Articles, interaction archives and chat transcripts to ensure automated responses stay current.
We’re so confident your team and your customers will love our Live Chat solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
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Shaping the Future of Customer Experience.
