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Client Success | Old Mutual
Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
Explore Athena
Upgrade the way you email your customers. Connex One’s interface will provide your team with detailed, actionable information about each interaction; from SLA resolution times to private notes left by their colleagues during past conversations.
AI will prompt canned responses for FAQs and enable your team to reply to more emails ever faster. Empowering email tools boost resolution times on repetitive questions and allow your teams to focus their skills on solving more complex queries.
Personailsed styling adhering to brand guidelines
Build complex bulk campaigns or bespoke individual replies
Detailed reports on adherence to SLAs and spot customer trends
Secured data storage, payment details and customer infomation
Easily send Emails to a targeted individual or to an entire database with Connex One. Provide visibility at every layer with the ability to manage and escalate emails with SLA timers and prioritisation features
Users also have access to private notes left by their teammates and a comprehensive view of Customer Interaction history, you can ensure your teams stay one step ahead in every conversation.
PDF invoices, bills or images, send attachments to your customers and record documentation with clever CRM integrations.
Once integrated, email connectors can be added to inbound queues, delivered straight to your contact centre.
Skill-based routing automatically directs queries to the team best suited to handle it. With our advanced inbound queue distribution, you can prioritise whatever skill you require, from language to availability or live performance metrics.
We’re so confident your team and your customers will love our Email solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
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Shaping the Future of Customer Experience.
