Omnichannel | Social Media

Influence Your Customers

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Inbound and Outbound Social Strategy

Social Media is quickly becoming the spearhead for many modern businesses’ communication and lead-generation strategies. Whether you use Social Media for Sales, Marketing or Customer Service, leveraging AI and Flows will help consolidate all inbound and outbound enquiries into one central hub to ensure maximum global presence.

Social Media

Private messages and public posts

For customers on the go it’s important that you can keep up with the demand of modern life and communicate with them on their preferred channel, whether its Facebook, Twitter, WhatsApp or Instagram.

 

Easily send documents, files and links to your customers via social applications right to their mobile, tablet or desktop.

Facebook

Manage your company’s page by monitoring comments, wall posts and orders, all API-integrated into Connex One’s Omnichannel interface.

Facebook Messenger

Utilise the world’s most popular social media messaging tool to reach more customers than ever before, automatically syncing ticketing directly into your omnichannel strategy.

Instagram And Twitter

Story reactions, direct messages, comments… unleash the full power of these social media giants into your Customer Journey.

WhatsApp And Telegram

Instantly make your business more accessible with two-way secure and encrypted messaging on WhatsApp and Telegram.

Social Media

Customer Journeys gone viral

  • Manage Inbound and Outbound messages, from targeting customers with bulk campaigns to answering individual queries.
  • Manage private messages, comments and quality control posts, all within one interface.
  • Synchronise message history and automatically store all conversation and transaction history.

"It's so important that we can capture every touchpoint with our customers; send messages and gentle reminders. There's automation features within Omnichannel at Connex One that has allowed our agents to give a service that puts us above the rest."

Sebastian Alexanderson

CEO

Unlock Cross-channel Communication

SMS

Support straight to your customers phone

Voice

Organised and categorised dialling

Live Chat

Prompt website customers with Live Chat

PCI DSS

Secure and trusted payments

Athena Conversations

Automate Conversations

WhatsApp

Contact over 2 billion WhatsApp users

Email

Keep responses neat and formal

Dialler

Next level features in a user-friendly dialler

Flow

Click-and-drop tool for creating customer journeys

Omnichannel Overview

All channels - One place

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See Connex One in action

We’re so confident your team and your customers will love our Social Media solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
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Shaping the Future of Customer Experience.

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