AI-driven Live Chat Bot
Harness the power of Athena AI, named after the Goddess of Wisdom, to gain invaluable insights from your business’ data.
Our globally renowned AI technology equips your business with the ability to anticipate customers’ needs with increased data-led precision. Identify actionable trends or opportunities to upsell and automate repetitive tasks. Athena can be your new star performer and handle endless interactions around the clock.
Ensure every interaction ends on a high note. Use AI Sentiment Analysis to read your customer’s emotions and provide the best levels of customer experience. Dig deep into politeness, empathy and sentiment scores whilst ensuring the quality of the opening/closing of conversations. All of this broken down by customer and user level reporting.
Athena AI’s Keyphrase Analysis automatically searches through call transcripts and interactions to see what customers are mentioning or requesting most. This revolutionary business insight allows your company to instantly identify reoccurring trends. Harness this data to build on your strategy for the future.
Using transcript search to save time by allowing users to search for key words and phrases on mass. Provide detailed transcripts of interactions to be used for training and monitoring purposes.
We’re confident your team and your customers will love our Athena solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!
If you’d like to learn more about Athena AI, contact us for a personalised demo.