Finance & Banking Solutions

Invest in your customers, reap the benefits

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Make every interaction count

The most important investment you can make is in how you interact with your customers.

Customers expect a consistent experience across multiple channels, and 73% might switch companies if they do not receive it.

 

Businesses experience a significant increase in conversions and customer retention when they increase availability via Connex One, all while remaining fully PCI DSS compliant.

Incredible results

Boosting sales through user data

Discover how Admiral Group used the Connex One platform to:

  • Increase sales by flexibly working on multiple campaigns
  • Gain full visibility of their sales teams’ productivity
  • Improve the efficiency of their customer advisors

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Why choose Connex One

Maximise

Maximise

Maximise sales with our intelligent SQL dialler

Strategise

Strategise

Utilise custom reports and AI insights to make informed decisions

Reduce

Reduce

Reduce your team’s man-hours by 50%

Complete control over your operations

Omnichannel

Connect with customers when they prefer and on the channel of their choice

Keyphrase Analysis

Discover which phrases are used the most in conversations and recognise trends

PCI DSS

Take customer payments securely and privately without interrupting calls or conversations

ASR IVR

Connect customers to sales, support or complaints departments without delays

PDF Builder

Create invoices, agreements, and contracts during interactions.

Form Builder

Ensure compliance across all customer interactions with embedded scripts for users

Athena AI Chat

Deploy Athena AI to provide 24/7 support

Flow

Plan and edit all customer journeys in seconds with our drag-and-drop workflow tool
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Athena AI

Partner your teams with Athena AI to increase conversions

  • Deploy Athena AI find the opportunities that are most likely to convert
  • Identify keywords or phrases associated with successful and unsuccessful outcomes 
  • Measure sentiment across every interaction and track advisor’s performance

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“Connex One helped us look into the future. We’ve seen a massive improvement in sales and increased productivity across the department.”

Donna Andrews

WFM / Dialler Manager

Rewarding customer experiences

Developing powerful customer connections

Read our Q&A with AspireMoney’s Operations Director, Paul Haul, to learn how Connex One:

 

  • Increased their customer satisfaction (CSAT) rates
  • Efficiently integrated with AspireMoney’s existing CRM systems
  • Improve their dialling capabilities and increase business sales

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Want to know more?

To learn more about how Connex One is changing customer engagement in the finance and banking sector, drop us a call or a message!

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    Shaping the Future of Customer Experience.

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