Telecommunications Solutions

Make every interaction matter

 

Speak to an agent

More conversions, more retentions, happier customers.

Customers expect a consistent experience across multiple channels, and 73% might switch brands if they don’t get it. Stay on top of the game with Omnichannel. Switch channels seamlessly at your customers’ will and improve your CSAT scores with better coverage.

 

 

Reach the right people, faster

Save your representatives’ time for high value interactions

See how Connex One helped leading debt counselling company National Debt Advisors to:

 

  • Exponentially maximise leads, sales, and conversions thanks to big SQL campaigns fueled by intelligent data management tools.
  • Cut man hours down by half.
  • Maintain a 100% uptime standard.

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Why choose Connex One

Satisfy Customers

Satisfy Customers

Increase CSAT scores through automated feedback collection

Remain Competitive

Remain Competitive

Utilise market-leading CX features to stay ahead of your rivals

Increase Sales

Increase Sales

Empower your teams to convert with next-gen sales tools

Complete control over your contact centre

Omnichannel

Communicate with customers through their preferred channels

Dialler

Target the right people at the right time with our intelligent dialler

AI Chat Bot

Provide 24/7 support and reduce advisor workload with Athena AI Chat

SMS & MMS

Send offers, upgrades and payment reminders directly to customers

Keyphrase Analysis

Automatic reports on which products and features customers mention most frequently

Sentiment Analysis

Discover what makes customers happy or sad during interactions

PDF Builder

Easily create contracts, invoices and agreements during interactions

Pricing Matrix

Ensure customers only redeem rewards and discounts they are eligible for
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Athena Al

Let Athena handle processes, while agents focus on what matters.

  • Deploy Athena ASR IVR to expertly route interactions without interruption
  • Discover where agents need to improve and what customer care about
  • Revamp your strategies with AI-generated performance reports and call analysis

View Guide

 

“We want to spend less time calling the wrong people, more time calling the right people. And Connex One allows you to do that.”

Sebastien Alexanderson

National Debt Advisors

Want to know more?

If you want to learn more about how Connex One is captaining the customer service revolution, drop us a call or a message!

 

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    Shaping the Future of Customer Experience.

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