Omnichannel
Communicate with customers through their preferred channels
Customers expect a consistent experience across multiple channels, and 73% might switch brands if they don’t get it. Stay on top of the game with Omnichannel. Switch channels seamlessly at your customers’ will and improve your CSAT scores with better coverage.
See how Connex One helped leading debt counselling company National Debt Advisors to:
Increase CSAT scores through automated feedback collection
Utilise market-leading CX features to stay ahead of your rivals
Empower your teams to convert with next-gen sales tools
If you want to learn more about how Connex One is captaining the customer service revolution, drop us a call or a message!