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Client Success | Old Mutual
Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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For Admiral, an international car insurance company with offices across the globe, actionable reporting is the cornerstone of their business. Due to a mutable market and the company’s international presence, each campaign is different, which makes real-time, live performance insights paramount.
Admiral contacted Connex One after a string of disappointments with previous CX providers. Following an immediate implementation, our platform resulted in a significant increase in lead generation, conversion rates, and agent efficiency for Admiral.
Discover how Admiral used the Connex One platform to:
Valuable insights and better leads
“Life before Connex One was tough,” says Donna Andrews, Dial Manager at Admiral. “We didn’t have any real-time reporting, so any problems we faced in a day we would always find out a day late.” But in a matter of days, Connex One’s Omnichannel platform changed everything.
Now, Admiral benefits from a real-time, 360-degree view of all their campaigns and agents’ performance. Managers and decision makers can see right through every challenge, recognise trends in the market right away, and flexibly design more effective and far-reaching customer campaigns, faster.
If you want to learn more about how Connex One is captaining the customer engagement revolution, drop us a call or a message!
Shaping the Future of Customer Experience.
